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In most areas, we can have a licensed technician on site within two to four hours of your call. We treat all emergency AC calls as a priority and dispatch immediately 24 hours a day, 7 days a week including holidays. Response time varies by your location and current call volume. When you call, we give you a realistic arrival window right away.
After hours rates are common in the HVAC industry, and we won’t pretend otherwise. Many emergency situations do carry a higher rate for nights, weekends, and holidays. What we commit to is transparency we’ll tell you the rate before we dispatch, so you can make an informed decision. There are no surprise fees added after the fact.
If the heat in your home or building poses a health or safety risk especially for elderly individuals, young children, or anyone with a medical condition that’s an emergency. A burning smell, active water damage from a leaking unit, or a complete system failure during extreme temperatures also qualify. When in doubt, call us and describe what’s happening. We’ll help you figure out the right level of urgency.
Yes, in the majority of cases. Our service vehicles carry the most commonly needed parts, which allows us to diagnose and repair most issues during the same visit. There are situations unusual part requirements, more extensive system damage, or equipment that needs to be ordered where a same day repair isn’t possible. We’ll always tell you upfront if that’s the case.
We work on all major brands of residential and commercial AC equipment, including Carrier, Trane, Lennox, Rheem, Goodman, York, Bryant, Daikin, and others. We service central air systems, ductless mini splits, heat pumps, and packaged units. If you’re unsure whether we can help with your specific equipment, call and ask our team can usually tell you right away.
Costs vary depending on what’s wrong with your system, which parts are needed, and your location. Simple fixes like a failed capacitor or a tripped safety switch are generally on the lower end. Compressor replacement or refrigerant recharge jobs tend to cost more. What we can promise is that you’ll receive a clear estimate before any work is authorized. We don’t start repairs and then hand you a bill that doesn’t match what was discussed.
It depends on the sound. A burning smell or electrical odor means shut it off immediately. Loud grinding or banging suggests a mechanical failure that could worsen quickly if you keep running the unit. A persistent buzzing can indicate an electrical issue. When in doubt, it’s safer to turn the system off and call for a professional assessment than to risk causing additional damage or a safety hazard.
If you’re dealing with a burning smell or any kind of electrical concern, turn the system off at the thermostat and switch off the breaker to the unit. For everything else, you can leave the system in whatever state it’s in our technicians want to see what it’s doing when the problem is occurring. Make sure the indoor and outdoor units are accessible and, if possible, write down anything you’ve noticed, like when the problem started or what the system was doing at the time.