PRIVACY POLICY

Last Updated: March 15, 2026

This Privacy Policy explains how Fixit Range (“we,” “us,” or “our”) collects, uses, and protects information when you visit our website at fixitrange.com. Please read this policy carefully. By using our website, you agree to the practices described here.

Table of Contents

  1. Who We Are
  2. Information We Collect
  3. How We Use Your Information
  4. How We Share Your Information
  5. Cookies and Tracking Technologies
  6. Third-Party Services
  7. Data Retention
  8. Your Rights and Choices
  9. Children’s Privacy
  10. Security
  11. Changes to This Policy
  12. Contact Us

1. Who We Are

Fixit Range is a professional plumbing and HVAC service company serving homeowners, renters, and property managers across the United States. Our licensed, background-checked technicians are dispatched directly to your property to perform plumbing, HVAC, water heater, and related home services. Fixit Range employs and directs the technicians who perform work at customer properties.

Website: fixitrange.com Email: [email protected] Phone: 877-269-4301

2. Information We Collect

Information You Provide Directly

When you contact us through our website, request a service quote, or call our phone number, we may collect:

  • Your name
  • Phone number
  • Email address
  • Property address or service location (city, state, ZIP code)
  • Description of the service you need
  • Any other information you voluntarily provide in contact forms or messages

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring URL (the page you came from)
  • Date and time of your visit
  • Device type (mobile, tablet, desktop)

Call Recording

Phone calls made to our number may be recorded for quality assurance and training purposes. If your call is being recorded, you will be notified at the start of the call in compliance with applicable laws.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • Scheduling and dispatching service: To process your service request and dispatch a licensed Fixit Range technician to your location.
  • Responding to inquiries: To answer your questions, follow up on service requests, and provide customer support.
  • Improving our website: To analyze how visitors use our site and make improvements to content, design, and functionality.
  • Marketing and communications: With your consent, to send you relevant service information, special offers, or updates. You can opt out at any time.
  • Legal compliance: To comply with applicable laws, regulations, court orders, or legal process.
  • Fraud prevention: To detect and prevent fraudulent activity and protect the security of our website and users.

4. How We Share Your Information

We do not sell your personal information to third parties.

With Technology and Analytics Partners

We use third-party services such as Google Analytics, Google Ads, and similar platforms that may receive certain technical information about your visit. These providers are bound by their own privacy policies and do not receive your personal service request details.

For Legal Reasons

We may disclose your information if required to do so by law, in response to a valid legal request, or to protect the rights, safety, or property of Fixit Range, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction. We will notify you of any such change in advance.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site usage.

Types of Cookies We Use

  • Essential cookies: Required for the website to function properly. These cannot be disabled.
  • Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
  • Advertising cookies: Used to deliver relevant ads and measure ad campaign performance (e.g., Google Ads conversion tracking).

Your Cookie Choices

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Note that disabling certain cookies may affect the functionality of our website.

You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com.

6. Third-Party Services

Our website may contain links to third-party websites or integrate third-party tools. This Privacy Policy applies only to fixitrange.com. We are not responsible for the privacy practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit.

Third-party services we may use include:

  • Google Analytics — website analytics
  • Google Ads and Google Tag Manager — advertising and tracking
  • WordPress and associated plugins — website platform
  • Contact form services
  • Call tracking platforms

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including processing your service request and maintaining records for legal or business purposes.

Contact form submissions and call logs are generally retained for up to 24 months. Analytics data may be retained longer in aggregated, non-identifiable form.

You may request deletion of your personal information at any time by contacting us at [email protected].

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

For All Users

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal retention requirements.
  • Opt-out of marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information. To exercise your CCPA rights, contact us at [email protected].

Do Not Track

Our website does not currently respond to “Do Not Track” signals from browsers. You may use the cookie control options described in Section 5 to limit tracking.

To exercise any of your rights, contact us at [email protected]. We will respond to your request within 30 days.

9. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.

If you believe we have collected information from a child under 13, please contact us at [email protected].

10. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include HTTPS encryption on our website, access controls, and regular security reviews.

While we strive to protect your personal information using commercially acceptable standards, no method of transmission over the internet or electronic storage can be guaranteed as completely secure. We continuously review and improve our security practices to keep your information protected.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make material changes, we will update the date at the top of this page.

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Fixit Range — Privacy Inquiries

Email: [email protected] Phone: 877-269-4301 Website: fixitrange.com Hours: 24/7, including weekends and holidays